Device Warranty, Terms and Conditions

The Customer acknowledges that the Pre-Owned Device may have refurbished parts. A 24 Hour cooling off period from the initial purchase date is instated with purchase. Refunds are subject to inspection, the device must be returned in the same condition prior to purchase.
PTC reserves the right to deny a refund request upon inspection.
PTC provide 6 months warranty on Pre-Owned Devices.
Warranty covers software faults, but does not cover; Physical, Water or Jail Break Damage.
If the Pre-Owned Device is found to be faulty within 6 months of purchase and deemed under warranty, PTC will, under ACCC rules and regulations, in a timely manner, attempt to rectify the faults. If the faults are non-repairable, we will source a replacement device, if a replacement device is not available, we will provide a refund.
A refurbished part is most likely to be used as a “used” part that has been ‘reconditioned’ or ‘restored’ to an acceptable working order
PTC reserve the rights to deny a refund or an exchanged requested for devices that are not faulty.
Warranty does NOT include physical or water damage. No exchanges or refunds are permitted if a change of mind has occurred after the 24 hour cooling off period, including devices with no faults found.

If the security seal is broken no refunds and exchanges are permitted.
All Samsung “As New Pre-Owned” and “New” (sealed) devices come with a 12 month warranty – claimable direct through Samsung.

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